Return & Exchange Policy

Last Updated: September 10, 2026

We want you to be happy with your purchase. Please review our return and exchange policy below before placing your order.

1. Delivery

We offer two delivery options:

• Standard Delivery: 3–6 business days
• Express Delivery: 1–3 business days

Delivery times may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

2. Returns & Exchanges

We accept eligible returns and exchanges within 14 days of delivery.

To be eligible for a return or exchange:

• The product must be in its original condition.
• The original packaging must be intact.
• The seal on the box must not have been opened or tampered with.
• The product must be returned to us for inspection.

Once the seal on a box or sealed product has been opened, we cannot accept a return or exchange.

3. Return Process

If you would like to return an eligible item, please contact us within 14 days of delivery.

Once your return request is approved, you will need to ship the product back to us.

After the item is received at our warehouse, it will be inspected to confirm that it meets our return requirements.

For approved returns, a 20% restocking fee will be deducted from the refund amount.

The remaining refund will be processed after the returned item has been received and inspected.

4. Exchanges

Eligible products can be exchanged within 14 days of delivery, provided the product remains sealed and meets our return/exchange requirements.

There is no restocking fee for exchanges.

Once we receive the returned item at our warehouse and complete our inspection, we will process the exchange.

The replacement item will be shipped after the exchange has been approved and processed.

5. Items Damaged or Incorrectly Shipped

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs or other information to help us investigate the issue and determine the appropriate resolution.

6. Packages Lost in Transit

If your package appears to be lost in transit, we will monitor the shipment and allow up to 2 weeks for the package to arrive.

If the package has still not been delivered after this period and is confirmed to be lost in transit, we will process a refund or send a replacement immediately, depending on availability and your preference.

7. How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team with:

• Your order number
• The item you would like to return or exchange
• The reason for the request

Please do not send any items back without contacting us first and receiving return instructions.